Product Guarantees (Fox Windows & Doors Ltd)

1. Insurance-Backed Guarantee

Fox Windows & Doors Ltd (“the Company”) provides an insurance-backed guarantee through
the Independent Warranty Association (IWA) or the Glass and Glazing Federation (GGF).
This guarantee is provided in addition to, and does not affect, the Purchaser’s statutory
rights under applicable UK law, including the Consumer Rights Act 2015.

2. Statutory Rights

Nothing in this guarantee excludes or limits the Purchaser’s legal rights.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality,
fit for purpose, and as described, and services must be carried out with
reasonable care and skill. These rights apply independently of this guarantee.

3. Scope of Guarantee

The Company warrants that products manufactured and installed by it shall be free
from defects in materials and workmanship for a period of ten (10) years from the
date of installation.

Where a valid claim arises, the Company shall, at its option, repair or replace the
defective product within a reasonable time and without significant inconvenience
to the Purchaser.

This guarantee is subject to the terms, conditions, and exclusions set out below.
The version of the guarantee in force at the time of the claim shall apply.

4. Exclusions

This guarantee does not apply to:

• Damage caused by misuse, neglect, lack of maintenance, vandalism, or wilful damage
• Fair wear and tear consistent with normal use
• Products not manufactured by the Company (including electrical items), which are covered by the relevant manufacturer’s warranty
• Repairs or alterations carried out by persons not authorised by the Company
• Use of non-approved parts or accessories
• Damage caused by high-pressure cleaning systems
• Works or products supplied by subcontractors, which remain subject to their own guarantees

These exclusions do not apply where they would be considered unfair or
unenforceable under UK consumer law.

5. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations
under this guarantee where such delay or failure results from events beyond its
reasonable control.

This does not affect the Purchaser’s statutory rights.

6. Notification of Defects

The Purchaser should notify the Company of any defects as soon as reasonably possible
after discovery.

A requirement to notify within a fixed period (e.g. three days) will not override
the Purchaser’s statutory rights, but early notification may assist in resolving
issues more efficiently.

7. Supplier Guarantees

UPVC Frames

Ten (10) year guarantee from the date of order covering dimensional stability
and resistance to weathering and light, in accordance with manufacturing
specifications.

Aluminium Frames

Ten (10) year guarantee from the date of order on the same basis.

Origin Aluminium Windows & Doors

Twenty (20) year guarantee from the date of order covering aluminium
components and mechanisms:

• Years 1–10: Covered by the Company
• Years 11–20: Covered by the manufacturer (Origin)
• Hinges, trolley wheels, and handles: One (1) year guarantee

Glass Units

Typically up to five (5) years from the date of order against internal
condensation and ingress of particulate matter.

This excludes accidental damage, impact damage, or breakage.

Glass is inspected from three metres away, indoors, in daylight (not direct
sunlight), at a 90° angle.

Acceptable imperfections include:

• Enclosed seeds, blisters, hairlines, or blobs
• Fine scratches under 25mm
• Minute embedded particles

As per GGF guidelines:

www.ggf.org.uk

Hardware

Typically up to two (2) years from the date of order, subject to manufacturer
terms.

Moving parts should be cleaned and lubricated at least twice per year.

8. Maintenance Requirements

The Purchaser is responsible for maintaining and cleaning the products in
accordance with the Company’s guidelines.

Failure to carry out reasonable maintenance may affect claims under this
guarantee, but will not remove statutory rights.

9. Out-of-Warranty Work

Where services are requested outside the guarantee period, these will be
chargeable at £140 per hour plus the cost of parts.

Any such services will be carried out with reasonable care and skill,
in accordance with the Consumer Rights Act 2015.

10. Limitations of Liability

Nothing in this guarantee shall exclude or limit liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be unlawful to exclude or restrict liability

Subject to the above, the Company shall not be liable for:

• Failure to reduce or eliminate condensation where not caused by a defect
• Structural movement, subsidence, or external factors beyond the Company’s control
• Minor cosmetic defects arising from normal settlement
• Damage caused by misuse, impact, or external environmental conditions
• Normal wear and tear over time
• Failure to reduce external noise levels

11. General Conditions

This guarantee is intended to provide additional benefits and does not replace
or restrict the Purchaser’s statutory rights.

Any terms found to be unfair or unenforceable under UK law shall not affect
the validity of the remaining provisions.

12. Effective Date

This guarantee is valid from January 2026.